Frequently asked questions
Straight answers on pricing, process, coverage, AI sprints, and how to start a free QA audit with TestSync Lab.
Getting StartedI am not a QA person — can you still help?+
Yes. Tell us what you built in your own words: Shopify store, game, desktop app, web app, Cypress suite. We map that to a test plan and a package. You do not need to know QA, QC, SQA, alpha, or beta.
Getting StartedHow fast can TestSync Lab start?+
Usually within 3–5 business days after scope confirmation. If you have an urgent release, tell us the date — we can often prioritize a focused smoke + regression cycle sooner.
Getting StartedWhat is included in the free QA audit?+
A practical risk review of your product context, release timeline, and likely quality gaps — plus a recommended package (Basic, Growth, or Scale). No retainer required to start the conversation.
PricingWhy monthly retainers instead of hourly billing?+
Hourly billing punishes busy release weeks and creates invoice anxiety. Retainers reserve capacity, keep context warm, and make budgeting predictable for founders and finance.
PricingWhat do $999, $1,899, and $2,799 actually include?+
All three include ~40 QA hours every week, with weekends and holidays aligned to your region's calendar. Price buys depth, not a thinner clock: Basic is manual exploratory and regression QA; Growth adds API validation and automation start; Scale adds performance spot checks, release-gate support, and a named lead cadence. Enterprise is custom for multi-pod needs.
PricingIs weekly capacity the same on every package?+
Yes for Basic, Growth, and Scale — about 40 QA hours per week. Package price is not linked to hour caps. You pay for how deep the work goes (manual → API/automation → gates and named lead), not for fewer hours on a cheaper plan.
PricingWhich holidays and weekends do you observe?+
We follow the client's regional calendar. If your team is in Australia, we align to Australian offs; if you are in Dubai or Saudi Arabia, we align to that market's weekends and public holidays. Confirmed at kickoff so planning stays predictable. Live overlap can still be scheduled when a release needs it.
PricingCan we pause or change packages?+
Yes. Most clients start month-to-month. You can upgrade when automation needs grow, or adjust scope with notice before the next cycle.
CoverageDo you test Shopify or Magento stores?+
Yes — Shopify, Magento, and custom stores. Checkout, cart, pay, refunds, coupons, and admin — including happy-path and negative cases. Most store owners start on Basic ($999). If you also want Cypress or Playwright on checkout, Growth is the usual next step.
CoverageDo you test games and desktop applications?+
Yes. Games and desktop apps need a short scope (build, devices, OS). Use Talk to an expert / free audit — we will not force a Basic card if Enterprise or a custom cycle is the honest fit.
CoverageCypress, Playwright, or Selenium — which do you use?+
All three. Playwright is our default for modern web. If your team already standardized on Cypress or Selenium, we work in that stack. Growth ($1,899) is the usual automation start.
CoverageDo you test web, mobile, and APIs?+
Yes — web and API are core. Mobile coverage depends on build access and package scope. Share your platforms in the audit form and we will confirm fit.
CoverageDo you only use Playwright?+
Playwright is our default for modern web automation, but we also work with Cypress, Selenium, Postman/API suites, and JMeter for performance spot checks when needed.
ProcessHow do you communicate day to day?+
Slack or email plus a lightweight weekly summary. Critical bugs are raised immediately with reproduction steps, severity, and evidence.
ProcessDo you work with US and Canadian timezones?+
Yes. We support teams worldwide and structure handoffs so North American teams can end the day with a build and wake up to verification notes.
Getting StartedWhat access do you need from our team?+
Staging or test builds, acceptance criteria or tickets, and a shared channel. We keep process light so engineers are not buried in meetings.
ProcessIs our code and data safe with an external QA partner?+
We only request least-privilege access to test environments, follow agreed confidentiality terms, and avoid unnecessary production data. Security expectations are confirmed before kickoff.
CoverageDo you work with companies in the US and Canada?+
Yes — US and Canadian product teams are our primary market. Retainers are priced in USD, reporting is in English, and we use Slack, Jira, GitHub, or Linear. Coverage is remote and follow-the-sun: you close with a build, we verify on our morning. See QA for US teams or QA for Canadian teams for market-specific detail.
ProcessWill you overlap with EST, PST, or Eastern Time standups?+
Most clients prefer async notes they can read at 9am local plus a short weekly cadence. Live overlap can be scheduled. We do not claim a US office — the model is overnight verification and written evidence, not a body in your timezone eight hours a day.
CoverageCan you help if we already have some automation?+
Absolutely. We can stabilize flaky suites, fill coverage gaps, and add API checks around your existing scripts instead of ripping everything out.
AIDo you test AI chatbots and LLM products?+
Yes. AI testing is a live QA lane: chatbots, copilots, RAG search, prompt regression, and AI workflow quality. We build golden sets, check hallucinations and jailbreaks, and gate releases the same way we gate the rest of your product.
AIHow is AI testing priced compared with monthly QA retainers?+
QA stays on clear monthly packages ($999 / $1,899 / $2,799). AI testing is a scoped sprint (fixed quote) or a monthly add-on beside your retainer. You get a written scope before we start — not an open-ended AI experiment billed by the hour.
AIShould AI testing sit inside Basic, Growth, or Scale — or stay separate?+
Keep it separate. Monthly QA packages stay predictable for product coverage. AI surfaces need discovery before a fair quote, so we sell an AI Testing Sprint or an AI + QA add-on (best beside Growth or Scale). We do not bury open-ended AI work inside Basic.
AICan you also build AI features, or only test them?+
Testing is the default offer — that is what most buyers need first. If you also need a small feature built, we can scope build + test together. Custom software and BPO stay on the later roadmap.
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